{"id":1528,"date":"2024-04-05T14:13:55","date_gmt":"2024-04-05T14:13:55","guid":{"rendered":"https:\/\/noacafe.pt\/resolucao-alternativa-de-litigios\/"},"modified":"2024-04-05T14:27:01","modified_gmt":"2024-04-05T14:27:01","slug":"resolucao-alternativa-de-litigios","status":"publish","type":"page","link":"https:\/\/noacafe.pt\/pt-pt\/resolucao-alternativa-de-litigios\/","title":{"rendered":"Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1528\" class=\"elementor elementor-1528 elementor-1511\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c52977f e-flex e-con-boxed e-con e-parent\" data-id=\"c52977f\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac55ff5 elementor-widget elementor-widget-heading\" data-id=\"ac55ff5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-29df72f e-flex e-con-boxed e-con e-parent\" data-id=\"29df72f\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15dee94 elementor-widget elementor-widget-text-editor\" data-id=\"15dee94\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 26-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><span style=\"font-weight: 400;\">A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam \u00e0 sua disposi\u00e7\u00e3o de recorrer a entidades oficiais que os ajudem a resolver ou orientar um conflito. O s\u00edtio Web de resolu\u00e7\u00e3o de lit\u00edgios em linha \u00e9 um s\u00edtio Web oficial gerido pela Comiss\u00e3o Europeia, dedicado a ajudar os consumidores e os comerciantes a resolverem os seus lit\u00edgios fora dos tribunais: https:\/\/webgate.ec.europa.eu\/odr\/main\/index.cfm? event=main.home.chooseLanguage<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Os clientes que sejam definidos como consumidores pela Lei 144\/2015 e que tenham celebrado contratos de compra e venda e\/ou de presta\u00e7\u00e3o de servi\u00e7os t\u00eam o direito de recorrer a entidades oficiais que os ajudem na resolu\u00e7\u00e3o de qualquer conflito relativo a esses contratos, sem preju\u00edzo do recurso aos Tribunais Judiciais. A lista actualizada das entidades de Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios de Consumo dispon\u00edveis ao abrigo do artigo 17.\u00ba da Lei n.\u00ba 144\/2015, de 8 de setembro, consta do Portal do Consumidor, acess\u00edvel atrav\u00e9s do s\u00edtio www.consumidor.pt. Para mais informa\u00e7\u00f5es, pode tamb\u00e9m consultar a Lei 144\/2015. t. Informamos ainda que, para a resolu\u00e7\u00e3o de lit\u00edgios decorrentes de compras em linha, pode recorrer a um sistema de resolu\u00e7\u00e3o, denominado &#8220;Plataforma ODR &#8211; Resolu\u00e7\u00e3o de Lit\u00edgios em Linha\/ RLL&#8221;, criado pela UE.<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Em qualquer caso, pode contactar um dos centros abaixo indicados.<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CNIACC &#8211; Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/span><\/p>\n<p><a href=\"https:\/\/www.cniacc.pt\/pt\"><span style=\"font-weight: 400;\">https:\/\/www.cniacc.pt\/pt<\/span><\/a><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">CIMAAL \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo do Algarve<\/span><\/p>\n<p><a href=\"http:\/\/www.arbitragemdeconsumo.org\"><span style=\"font-weight: 400;\">http:\/\/www.arbitragemdeconsumo.org<\/span><\/a><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra<\/span><\/p>\n<p><span style=\"font-weight: 400;\">http:\/\/www.centrodearbitragemdecoimbra.com<\/span><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/span><\/p>\n<p><a href=\"http:\/\/www.centroarbitragemlisboa.pt\"><span style=\"font-weight: 400;\">http:\/\/www.centroarbitragemlisboa.pt<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto<\/span><\/p>\n<p><a href=\"http:\/\/www.cicap.pt\/\"><span style=\"font-weight: 400;\">http:\/\/www.cicap.pt\/<\/span><\/a><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Centro de Arbitragem de Conflitos de Consumo do Vale do Ave \/ Tribunal Arbitral<\/span><\/p>\n<p><a href=\"http:\/\/www.triave.pt\/\"><span style=\"font-weight: 400;\">http:\/\/www.triave.pt\/<\/span><\/a><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">Plataforma europeia de resolu\u00e7\u00e3o de lit\u00edgios em linha:<\/span><\/p>\n<p><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\"><span style=\"font-weight: 400;\">https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage<\/span><\/a><\/p>\n<\/p>\n<p><span style=\"font-weight: 400;\">NOACAFE<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Geongliss Unipessoal, LDA<\/span><\/p>\n<p><span style=\"font-weight: 400;\">NIF: 514663090<\/span><\/p>\n<p><a href=\"mailto:info@noacafe.pt\"><span style=\"font-weight: 400;\">info@noacafe.pt<\/span><\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resolu\u00e7\u00e3o Alternativa de Lit\u00edgios A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9 a possibilidade que todos os consumidores t\u00eam \u00e0 sua disposi\u00e7\u00e3o de recorrer a entidades oficiais que os ajudem a resolver ou orientar um conflito. O s\u00edtio Web de resolu\u00e7\u00e3o de lit\u00edgios em linha \u00e9 um s\u00edtio Web oficial gerido pela Comiss\u00e3o Europeia, dedicado a ajudar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"yes","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"_links":{"self":[{"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/pages\/1528"}],"collection":[{"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/comments?post=1528"}],"version-history":[{"count":3,"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/pages\/1528\/revisions"}],"predecessor-version":[{"id":1531,"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/pages\/1528\/revisions\/1531"}],"wp:attachment":[{"href":"https:\/\/noacafe.pt\/pt-pt\/wp-json\/wp\/v2\/media?parent=1528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}